Refund policy

Return and Refund Policy

Last Updated: 03 june 2026

At eGadgetGo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return and Refund Policy carefully to understand the conditions under which returns, refunds, and exchanges are accepted.

By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if all of the following conditions are met:

  • The return request is submitted within 3 days of receiving the product.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, accessories, manuals, tags, and any complimentary items received with the order.

  • The product has not been damaged due to misuse, improper handling, or unauthorized repairs.

  • You can provide a valid order number or proof of purchase.

We reserve the right to inspect the returned product before approving a refund or exchange.

2. Return Timeframe

To be eligible for a return:

  • You must contact us within 3 days of the product being delivered.

  • Return requests made after this period may not be accepted unless required by applicable law or approved at our discretion.

3. How to Request a Return

To initiate a return:

  1. Email us at swapnilsinha1123@gmail.com.

  2. Include:

    • Your order number

    • Product name

    • Reason for the return

    • Photos or videos (if the item is damaged, defective, or incorrect)

  3. Our support team will review your request and provide return instructions if your request is approved.

Please do not return any product without receiving return authorization from us.

4. Refund Process

Once your returned product is received and inspected:

  • We will notify you of the approval or rejection of your refund request.

  • If approved, the refund will be processed to your original payment method whenever possible.

  • If the original payment method cannot be credited, an alternative refund method may be used where permitted.

Refunds are issued only after the returned item passes our inspection.

5. Refund Timing

Approved refunds are generally processed within 4–5 days after the returned product has been received and successfully inspected.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

6. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product has a manufacturing defect.

  • A replacement is available and approved by our support team.

Exchanges are subject to product availability. If a replacement is unavailable, we may offer a refund in accordance with this policy.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 3 days of delivery.

  • Email swapnilsinha1123@gmail.com with:

    • Your order number

    • Clear photographs or videos showing the issue

    • A brief description of the problem

After verification, we may, at our discretion:

  • Replace the product,

  • Exchange the product, or

  • Issue a full or partial refund, as appropriate.

Please do not discard the product or its packaging until your claim has been reviewed.

8. Non-Returnable Items

For hygiene, safety, customization, or other legitimate reasons, certain items may not be eligible for return or refund, including:

  • Products marked as Non-Returnable at the time of purchase.

  • Personalized or customized products.

  • Gift cards, vouchers, or digital products (if applicable).

  • Products damaged due to misuse, negligence, improper installation, or unauthorized modification.

  • Items returned without original packaging or essential accessories, where these are necessary for resale.

  • Products with missing serial numbers, tampered seals, or altered labels.

Any additional exclusions will be clearly mentioned on the respective product page.

9. Return Shipping Costs

If the return is due to:

Our Error (such as):

  • Wrong product shipped

  • Damaged product

  • Manufacturing defect

  • Product received in unusable condition

We will bear the applicable return shipping costs or arrange pickup where available.

If the return is requested for other eligible reasons (such as a change of mind, where accepted), the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a reliable courier service with shipment tracking for self-returned items. We are not responsible for products lost or damaged during return transit when shipped by the customer.

10. Cancellation of Orders

Orders may be cancelled before they are shipped by contacting our customer support as soon as possible.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the return process after delivery, if the product is eligible for return.

11. Partial Refunds

In certain cases, only a partial refund may be granted, including but not limited to:

  • Products returned with missing accessories or components.

  • Products showing signs of use beyond what is necessary to inspect them.

  • Products returned in a condition that reduces their resale value.

  • Returns approved under exceptional circumstances.

The amount of any partial refund will depend on the condition of the returned product and the applicable circumstances.

12. Contact Us

If you have any questions regarding this Return and Refund Policy or need assistance with a return, refund, or exchange, please contact us:

Business Name: eGadgetGo

Email: swapnilsinha1123@gmail.com

Customer Support Number: 9234637763

Business Address: gola road T-point,Patna

Our customer support team will make every reasonable effort to resolve your concern promptly and fairly.

Thank you for shopping with eGadgetGo. We value your trust and are committed to providing a smooth, transparent, and customer-friendly shopping experience.